This course is for people involved in dealing with both internal customers within the organisation, or external customers and clients.
Any customer interaction will leave a lasting impression of you and your organisation.
The course can be delivered in-house or at an external location with individuals from across several organizations.
There is a flexible approach, whereby the courses can be delivered as a block, or divided up over a period of time, to allow attendees to take back the learnings to the workplace, at each stage of the course.
Our Consultants can offer coaching and mentoring within the workplace, telephone coaching and call monitoring and also offer calls into organisations to evaluate Training Needs, prior to setting-up bespoke courses.
Topics Covered:
- Recognise and Appreciate Customer Service Excellence
- Building Rapport
- Workplace Experiences of Customer Handling
- Map out Your Customers
- Designing Customer Service Excellence in Your Organisation
- Taking Learnings Back to the Workplace
